How to use "auto-reply" to friends' messages to increase stickiness?
For companies that are operating official accounts, responding to customer questions quickly is very important for brand management! Do you want to reply to your customers' messages at any time? Don’t want to miss any potential money-making opportunities? In fact, this is totally possible!
- Make good use of automatic response messages -
24-hour customer service
By using LINE's "Auto Reply Message", you can achieve the automatic reply function through keyword settings. When members enter "specific" keywords or trigger a certain button, they will receive your pre-set reply, so that your LINE customer service can be uninterrupted 24 hours a day!
Set as you like
Chatbot Mode
: The system can automatically respond to messages around the clock to automatically respond to friends' questions
After connecting the chatbot...
- You can use the Push and Reply API functions to build an automatic reply function, and the reply modes will be more diverse than the native functions of LINE OA!
- Messages sent through the Push and Reply API functions will not be included in the message sending fee. If this function can be used effectively, the message usage can be saved to the maximum extent.
- More diverse ways to interact with members not only make the overall interaction more lively but also effectively increase the opening rate and click rate
The operation of digital members is a long-term process. Weike Strategy will operate the brand for a period of time and gradually summarize the questions that members often ask.
Today, let’s share with you how to set up the automatic reply function through LINE Official Account (LINE OA for short)!
STEP1 First log in to the LINE official account you want to set up
First, log in to your LINE Official Account (LINE OA for short), find the text and image menu in the left column, click Create and enter☞ LINE OA platform link: https://manager.line.biz 1. Click "Home" ⇢ "Auto Reply Message" 2. Click "Create" to set keywords, content and specify the response range, and add an automatic response message.
STEP 2 Set up "Automatic Response Message"
Here you can start to set up based on the most frequently asked questions by customers. 1. Status: Must be checked as "On" to be enabled. 2. Specified date: After checking, you can set it according to the time period you want to reply to customers. If not checked, this automatic reply content can be triggered at any time. 3. Keywords: This is the most important content. When the customer enters a message that is exactly the same as the keyword, he will receive the "automatic response message" you set.
#Reminder: You can set more possible keywords to increase the hit rate
#Reminder: The auto-reply function will vary depending on the "response mode" of the official account:
Chatbot Mode
: The system can automatically respond to messages around the clock to automatically respond to friends' questions
Chat mode
: The system will automatically respond to friends' questions during the "non-business hours" set by the merchant.
STEP3 Set the content of the "Automatic Response Message"
After completing the previous steps, the next step is to set the content of the automatic response message. First, turn on "Friend's Display Name" to make the company more friendly and closer to customers. The content can not only send text, but also pictures, videos, multi-page messages, etc., using different methods to convey the best user experience to customers. Finally, you can add up to "5" pieces of content to respond to customers in the message. You can increase the number of messages by clicking " Add" in the lower left corner.
#小提醒In addition to being able to set possible keywords, trigger time periods, and smart sending, the chatbot's automatic reply function can also label behaviors to achieve segmentation effects and establish friend behavior profiles.
STEP4 Preview all settings
congratulations! This means you have completed all the settings!
But don’t rush! Open the preview on the right to check whether it is consistent with what you entered, or whether the paragraph arrangement is neat. After making the final confirmation here, you can click "Save Changes" and you're done!
Provide immediate response and extend service temperature
24-hour customer service
By using LINE's "Auto Reply Message", you can achieve the automatic reply function through keyword settings. When members enter "specific" keywords or trigger a certain button, they will receive your pre-set reply, so that your LINE customer service can be uninterrupted 24 hours a day!
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