Customer Service

Scale Expert Knowledge
Build AI Digital Twins That Create Value
Built for expert-led brands in health and well-being.
We turn expert knowledge into trusted AI twins that engage customers, build lasting relationships, and drive transactions
helping experts scale beyond their time and unlock new commercial value.
ACT’s Unique Advantages
Intuitive User Interface
Easy-to-understand features, a visual interface, and helpful reminders—ready to support a wide range of use cases, from marketing and customer service to e-commerce sales.


All-in-One Dashboard
Connect your LINE Official Account with verified communities, membership management, and e-commerce features. Manage everything from one backend and save your business time and money.

Social Community Meets E-commerce
Complete conversational shopping in 30 seconds. Browse products, add them to your cart, place your order, and pay—all on LINE. A simple, fast e-commerce experience that boosts conversions!

Dedicated Customer Success Manager
The Basic Plan includes one-on-one system consulting,
Dedicated Customer Support to Lower Barriers,
Get started fast, with support as you grow your brand and sales.

Zero Commission on E-commerce Sales
No coding skills or big upfront investment required. For less than NT$50,000 a year, get an integrated system with zero transaction fees on payments or shipping, so you keep more of your profits.

Government-Certified
Certified by the Ministry of Digital Affairs’ Digital Marketplace
Certified by the Cloud Generation Agriculture Pavilion
System uptime of over 98%
Taipei Digital Enterprise Development Center | Top 100 Advisory Team
ACT
Provide
E-commerce features, membership management, data analytics, remarketing tools, and a variety of modules in our marketplace—and that’s not all. We’re constantly adding new features to provide even better service!
Social CRM
Bring Your Online Store into the Chat
Integrate community, membership management, and e-commerce services,
Create an all-in-one social shopping experience!
From C2C to Brands: Growing Your E-commerce Business Through Social Media
LINE Marketing & Operations
Your Best Assistant for LINE Marketing
Creative Content Meets LINE Marketing Tools
Create engagement through conversation,
Help brands create lasting value from their content through retargeting
Hear It from Our Customers
Social Commerce Drives Explosive Sales Growth
Improve Customer Experience and Increase Revenue

“If I had a guess, social commerce is the next area to really blow up.”
2010 Facebook Founder
Mark Zuckerberg
ACT provides an end-to-end membership journey
01
Customer Acquisition
Grow Your Friend List Fast
02
Engagement
Build a Two-Way Communication Channel and Create Personalized Customer Experiences
03
Members
Turn LINE Followers into Loyal Fans
Build Relationships Before You Sell
04
Conversion
Improve your e-commerce conversion rate and grow sales and revenue
05
E-commerce
Social Commerce on LINE
Proactive Push Notifications Create Demand
06
Data
Use data insights to improve the customer experience
Create a Great Shopping Journey
07
Customer Service
Personalized, One-on-One Customer Support
Improve Operational Efficiency
A Trusted Partner to Brands
ACT supports a wide range of industries, including FMCG retail, mother and baby, beauty and skincare, high-value services, agriculture, and pet supplies. From individual sellers to enterprise brands, ACT provides one-stop system support and a dedicated Customer Success Manager to help you grow your brand. Build intuitive digital tools to help your business get the best results with fewer people.

Number of Orders
10000+
Friend growth rate
200%
Order conversion rate
8.7%
From ACT users
Recommended by Brands
See Why Brands and Businesses Are Embracing Social Commerce as an Industry Trend
Shi Shi Academy Founder|Claire
Why We Recommend It
- Have a Website? Why Do You Need LINE OA?
- Worried You Won’t Know How to Use It or Find Customer Support?
- A Platform Provider That Thinks of Everything
Contact Us
Get in touch today and start managing your LINE account with ease!
Contact Us
A platform trusted by everyone from individual sellers to enterprise brands
Get Started Today
Build relationships first, then sell
Number of Orders
10000+
Friend growth rate
200%
Order Growth Rate
8.7%














