customer service

Personalized dedicated customer service

Improve operational efficiency

Leave a real person Q&A, hide the system automatically triggered messages, clearly understand the customer's problems, and personalize the conversation

Provide personalized customer service to increase satisfaction and brand loyalty

FAQ Information Library

Message Template

Creating message templates for frequently asked questions not only facilitates collaboration and speeds up response efficiency, reducing repeated FAQ answers, but also unifies the brand image across all conversations and creates a high-quality customer service experience.

Personalize your chat

Customer Service Center

The customer service center can not only reply to messages one-on-one, but also manage all member information. Whether it is interactive tags, personal information, order records and member history, they can be viewed first and then accurately responded to, so that customer service staff will not answer irrelevant questions.

Improve service quality

Customer Service Status

With a comprehensive customer service status display mechanism, we ensure that no unprocessed message will be missed, allowing you to efficiently follow up and respond to all customer inquiries.

Comprehensive management of member information

Hide robot messages

The automatic reply system can solve more than 80% of common problems, and the remaining 20% of problems will be answered by one-on-one manual customer service!

Hide system messages and turn off machine friend messages to make real customer questions more prominent, clearly distinguish between machine-generated messages and real people's messages, so that customer service staff can improve the customer experience more efficiently.

Use automated journeys to keep an eye on every marketing node

Automatically send messages and product recommendations at the best time for each customer

By adding tags and replying to tags as triggers, you can set periodic reminders for popular science messages, customer care, and product purchases.

Automating your journey

Progressive Customer Service

AI Contextual Branding

Customer Service Robot

Customer service evolves again!

It’s no longer just a conversation, it’s also a deal-making tool.

NO-CODE Easy Setup in Three Steps

No need to write complex scripts or program instructions, ACT AI customer service not only provides real-time service but also provides language analysis, identifies emotional values and sets brand style.

It can also learn over time, becoming smarter and improving the accuracy of its answers

STEP 1

Import brand information

STEP 2

Brand style setting

STEP 3

Usage restriction settings

AI customer service helps you improve your brand advantage

Fast and accurate response

Improve customer satisfaction

24/07 Service

Virtual assistants are always online

Reduce labor costs

Automatically handle 80% of problems

Automatically fix errors

Continuously optimize service quality

Personalized recommendations

Improve the order transfer rate

Have the ability to understand

Just like real customer service

Vico AI Customer Service and

Differences between General AI Customer Service